Complaint Details

Status	:	Closed
Complaint No	:	0031311/2014
Category	:	Computers & Accessories
Date	:	12-08-2014
Subject Line	:	Cheated by site and delivered a non working product
Complainant	:	Sajive Kanwar
Address	:	555, Kailash Towers III, East of Kailash,
Complainee	:	www.shopclues.com
Address	:	Building No-112, Sector 44, Gurgaon - 122003

Complaint Details
I ordered a 4TB HDD Seagate on 4th August, delivered on 7th August(Order Number: 17916691) at about 1.30pm. I found that the product was dead/not working. I requested a replacement at 2.38 pm on 7th August 2014. After daily follow up today(12 August) they tell me to take it to the service centre of Seagate and they will not replace or refund.
Their return policy is as below:

At ShopClues.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 10 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you,

Wrong Size

Wrong Color

Wrong Quantity

Defective

Damaged, Or

Significantly different from the description given by the merchant

Replies