Complaint Details

Status	:	Closed
Complaint No	:	0031330/2014
Category	:	Consumer Goods
Date	:	14-08-2014
Subject Line	:	Wrong delivery of the cake
Complainant	:	Amar Gaonkar
Address	:	Karwar
Complainee	:	India cakes
Address	:	Pune

Complaint Details
www.indiacakes.com is the worst website ever. Completely disgusted. I do not recommend this website to anyone. Worst/ very poor customer care.
Worst Service ever experience in my life time..! This is with regard to the order # 100030380 (2Kg. Tiger Shaped cartoon Cake - Eggless) as described on the http://www.indiacakes.com/2-kg-tiger-shaped-cartoon-cake-india.html website.
But I was very much disappointed with the service in Kolhapur. The worst part is that they have not delivered what we ordered for. We had ordered Cartoon cake-Tiger shape as shown in the website, but the delivery was round shape cake and a logo/picture of some political party. https://www.dropbox.com/s/qhfktuu9gwlaz3t/IMG_4590.JPG
I would rather book for a normal cake, if I would have been informed or known the facts of Indiacakes promoting a logo or picture of a political outfit for a kids 1st birthday. Even no order confirmation e-mail, whereas their website says they’ll send a confirmation e-mail for the order, except the additional payment mail for Eggless preparation, After asking repeated call and asking for eggless cake.
I was so disappointed with the service and very much embraced to face my friend and even call him, as it looks like I have been promoting some political party on his son’s birthday.
I live in Dubai and I have been calling customer care almost 3-4 call per day with weird response and keeping me on hold for hours and even and send repeated reminder ask for the explanation on the same!
Need a help to file a legal Consumers forum protest on the company..

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