Complaint Details

Status	:	Resolved
Complaint No	:	0031358/2014
Category	:	Computers & Accessories
Date	:	16-08-2014
Subject Line	:	money not refunded of duplicate product.
Complainant	:	Risheeraj Jain
Address	:	1/3 mint rd, opp g.p.o, fort
Complainee	:	Flipkart
Address	:	Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road,

Complaint Details
1) I purchased Skullcandy S2IKDY-010 Ink'd Headset from Flipkart (bill attached) on 03/06/2014.
2) After some days the ear phones were not working properly. So I complaint to Skulll Candy Customer Service, Noida. (The only service Centre for online purchase). & I was shocked when they told me that the device was Duplicate.
3) So I immediately requested flipkart to take it back and refund my mone (approx. 27/06/2014)
4) After On 7/8/2014(Aug) the earphones were collected by flipkart and they assured that my money will be refunded within 5 days.
5) But its been 10 days I have not been refunded yet & there is no correspondence on the same from flipkart so far. On making repeated calls to customer service I have been just given assurance that the money will be credited to my account that very day.
6) But money has not been credited yet. I also have the messages confirming that the product has been returned back. (Screenshot of the same attached).
7) It has been extremely tedious & time consuming process. I want to get my money refunded as soon as possible & also want to get compensated for the inconvenience caused to me & my family.
8) I would request you to take strict action against Flipkart As soon as possible.

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