Complaint Details

Status	:	Closed
Complaint No	:	0031380/2014
Category	:	Consumer Goods
Date	:	18-08-2014
Subject Line	:	Faulty Product Refund not Made
Complainant	:	Vilom Mane
Address	:	Plot No.250-B, Sai Shraddha Society, Ward No.6-A, Adipur-Kutch
Complainee	:	Snapdeal.com
Address	:	Jasper Infotech Pvt. Ltd 246, Ist Floor, Phase-III, Okhla Industrial Area, New Delhi customer care Number – +91-9212692126

Complaint Details
I had purchased a food Processor of Jaipan company in Rs.4559/- from Snapdeal.com. I received the product on 14/7/2014.
It was faulty and not running when I made a complain with them they gave me a no. 7906993 dated 16/7/2014. and said that as per the rule I made a complain within seven days time so I need not to worry now it is their duty to replace the item or refund the money.
I made so many calls to their associate courier company Bluedart after that they sent two more food processors and both were faulty.
Now they are saying that the complain was not in time frame and I need to contact with Brand Owner and not returning my money.
Please take strict action against such fraud companies and make my money refund at the earliest.
Also instruct them that their customer care should not misguide people that their money is safe in the hands of SNAPDEAL and no need to worry (Trust Pay Gurantee) they make us fool by saying so.
On 22nd July in my mail to them I clearly mentioned that I do not want any replacement and return my money words.

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