Complaint Details

Status	:	Closed
Complaint No	:	0031405/2014
Category	:	Telecom
Date	:	21-08-2014
Subject Line	:	Redington India Ltd - Blackberry Z10 Phone Replacement Issue
Complainant	:	BHUPENDRA JANGIR
Address	:	A1202, SANSKRITI APARTMENTS, KASPATE WASTI, WAKAD
Complainee	:	Redington India Ltd
Address	:	Survey No 318/319 Office No 2 Ground Floor, Off Fergusson Road Opposite Deccan Education Society College Dhyaneshwar Paduka Chowk Mandir, Shivaji Nagar

Complaint Details
I bought Blackberry Z10 handset on 4th June 2014. It worked fine for a month and on 9th July 2014 it suddenly stopped working and went completely dead. As my phone is in warranty I took it to the Redington Service Center on 10 July 2014 and then they submitted my phone and gave me the receipt and asked me to call them after 3-4 days to get the status. When I called them after 3-4 days then they told that the phone need to be sent to Chennai office as it is dead. I said ok and asked how many days this replacement thing is going to take. They said 15-20 days Max. I said ok. After 7-8 days I called them to take the status they said " Replacement Pending". I again called them after a week and they replied back to me with the same status line. Now its been a month since I have submitted my phone to Redington India for Replacement. Till today also they have the same status on it. I am not sure at this stage whether I will be getting my phone back or Not. I am also tired of asking the status of my phone now. Because each and every time they turn up with the same reply. I need CCRC's help in sorting out this issue. I want my phone back in any condition. Please help!!! My Work Order Number is 16596. Till today I haven't received my phone back from Redington Service center. They keep adding days whenever I call them. Now they are asking me to wait till end of this month. In Email attached it is mentioned that ""The approximate time for servicing the handset will be 10-20 Working days" but it is approximately 2 months.

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