Complaint Details

Status	:	Closed
Complaint No	:	0031449/2014
Category	:	Consumer Goods
Date	:	23-08-2014
Subject Line	:	Installation and Demo
Complainant	:	Dipa Shah
Address	:	B-504 Shilp Saral, Bopal
Complainee	:	Videocon
Address	:

Complaint Details
I bought new Videocon VJU32HH 32 inches HD Ready LED Television from Snapdeal.

Invoice No.: S01483/14-15/613

Order no. 2624512455 placed via "cash on delivery" on 2014-08-14 21:07:16

I got the delivery of the product on time, but Videocon and Snapdeal staff are saying that they are not liable for installation and demonstration of the Television. They are not sending man for installing Television.

However, it is clearly written on page with other technical specification. It is written like this: (Check image attached as a proof)

INSTALLATION & DEMO

1 Our Courier Partner will only deliver the Product to your Shipping Address & will not install or unpack the product

2 For requesting installation/wall mounting/demo of this product once delivered, please directly call Videocon support on 1800-881-4040 and provide product's model name as well as seller's details mentioned on the invoice. They will give you an installation reference number which can be used for any further followup

3 Brand service team can take upto 3 to 4 business days after your request for installation of the product

4 Please reach out to Snapdeal customer care in case of any issues

What is Installation & Demo?

Standard Installation and product demo are free services provided by the brand service team, subject to conditions. The authorized service engineer will install your TV on a wall mount or table top. As part of demo, the service engineer will check all ports & demonstrate TV's features and settings. Kindly get me an engineer for set up of this TV as soon as possible.

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