Complaint Details

Status	:	Closed
Complaint No	:	0031465/2014
Category	:	Telecom
Date	:	25-08-2014
Subject Line	:	2G speed reduced
Complainant	:	BHARGAV PATEL
Address	:	E-501, SWAMINARAYAN CASTEL-1, RANIP
Complainee	:	BHARTI AIRTEL LTD
Address	:

Complaint Details
Data speed Reduced
To Bharati Airtel

On 24/08/14, I have activated 2g data plan for 2GB per bill cycle.
After 1 hr, After consuming around 16.77MB data, (As per my Mobile data usage) I got the message as below -
“You have consumed 100% of the bill shield value on your airtel mobile. Speed will now be revised. For internet packs: dial *121*11#”

After this SMS, My speed is reduced (Download Speed reduced from 10-15 Kbps to 0.5-3.5 KBps)

As per Customercare officials (Mrs Nisha), I have used 575 MB data (I dont know how can I use within 1 hr) So to cap the Bill shield value, Speed is reduced to GPRS level instead of 2G.

Please tell me when I have 2 GB data pack then on what basis my Speed is reduced on the basis of Bill shield value.

Similar type of Problem I already faced for previous month also which I already highlighted to airtel with below email reference and same is remain unresolved -
Details of email subject isas-(Re: RE: [|BAL|Ref06866063|] DATA SPEED PROBLEM 7405532450)

Please resolve the issue and restore the DATA speed to 2G speed.

My Mob. No: 7405532450.

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