Complaint Details

Status	:	Closed
Complaint No	:	0031473/2014
Category	:	Entertainment & Recreation
Date	:	27-08-2014
Subject Line	:	Snapdeal:- Faulty TV received and no exchange yet
Complainant	:	T Mathews
Address	:	Koregaon Park, Pune
Complainee	:	Snapdeal
Address	:

Complaint Details
Biggest online purchasing mistake of my life was ordering a television through Snapdeal. I really repent not going into a store and paying few thousands extra and buying the television. I wouldnt have to go through this hellish and super stressful ordeal which has taught me a lesson to not shop online for electronic goods anymore (and even if i do i will stick to some trusted brand like amazon..lesson learnt). Thanks Snapdeal..

1. You send me a faulty tv for order number 2569404318
2. The remote you sent alongwith the tv is for a different model which is just great attention to detail
3. I call customer support (which is by far hell bent on screwing up whatever brand name snapdeal has. I dont understand why) for exchange and then my real ordeal starts. I would've made atleast 30-40 calls to your amazingly incompetent customer service in this period to follow up for return pickup. It's pretty shocking to see this kind of customer service and utter demotivation to really do anything for the customer. This is basically telling the customer 'you ordered the product and paid already; now we dont give a f@$k)
4.Now, the faulty product had originally arrived on 10th August. Today is 27th. I am still awaiting exchange for a faulty product that I already paid money for.

I know this isnt matter isnt finished yet. I still have to make 30-40 calls to your customer service and followup about return of faulty product, and then hassle again for exchange when your customer service pushes for repair. And after this, i still have to wait for the new product (for which i paid and havent been able to even use once) and then innumerable calls to follow up on delivery. And after all this, I will need to pray that the product works the second time around.

I just wish I had seen online complaints about your site before ordering. It's a shame really the experience I have had.. The resolution team and customer support is not responding. I need my TV asap or I will be filing an official complaint for harassment too.

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