Complaint Details

Status	:	Resolved
Complaint No	:	0031503/2014
Category	:	Consumer Goods
Date	:	31-08-2014
Subject Line	:	Failure of AMC service even after repeated request
Complainant	:	Anil Kumar
Address	:	sf 1 , 2nd fl , plot 3 , 8th cross street , maxworth Nagar phase II , Kolapakkam
Complainee	:	Eureka Forbes
Address	:

Complaint Details
i have raised request for service on 25th August complaint no 90211388 but no one responded till 29th August , on 30th August i have received call from number 044 23821712 by 10.51 A.M with query about my details . The caller of Aqua guard said they will do the service by today afternoon around 3 P.M . Till 4 P.M no one has turned up so i have called the same number but no response . Finally i have called up customer care and with repeated calls in frequent interval they have provided the express complaint no 77967394 with assurance that someone will attend by 8.30 P.M without fail . But finally no one has come neither service center was operational . I was keep asking for escalation matrix but customer care team had just a reply that defiantly we will attend your call today which means 29th August . when i tried registering the complaint using there web escalation matrix the complaint number was accepting . Today morning the customer care representative said the complaint number provided by them will not accept in web escalation matrix . i have paid rs 7430 as AMC charge to them on 14th feb 2013 which is valid for two years . Their falls promises about attending my service complaint has not just spoiled my other activity as well it failed to fulfill the cost of my investment . their immature work culture , poor response and insensitive escalation matrix system .

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