Complaint Details

Status	:	Closed
Complaint No	:	0031572/2014
Category	:	Travel
Date	:	08-09-2014
Subject Line	:	Harrassment and Refusing to pay for Cancellation of Tickets
Complainant	:	Sitanshu Lochan
Address	:	2 Park Avenue , Maharani Bagh
Complainee	:	Make My Trip
Address	:	MakeMyTrip India Pvt. Ltd., Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India

Complaint Details
Hello

This complaint is regarding travel agency Make My Trip. It was suppose to be a simple refund for a trip to Srinagar which I have planned for my parents however, due to heavy floods and cloud burst in Srinagar, I had to cancel my parent’s tickets.
I made my cancellation on 5th Sep, 2014 for a Srinagar flight dated 6th Sep, 2014 on the online portal after punching in the login credentials. It was a natural calamity due to which the tickets had to be cancelled moreover; the same was displayed on NEWS channel regarding fight cancellations to Srinagar.
However I received an email confirmation of cancellation from Make My Trip stating that my flight is cancelled. But when I checked my flight status with Indigo Airlines, the cancellation was never sent across to Indigo for processing by Make My Trip and was considered as “No Show” by the airlines subject to entire amount being forfeited.
After a brief discussion with Make my Trip supervisor Gayatri and travel agent Aditi Agnihotri to my respite there was no help with a very calm response stating we regret the inconvenience. Though, they stated a call was made on 05/09 to confirm cancellation however, on checking the records there was no such call which came across nor any sort of correspondence was sent across.
With so much news coming across on TV channels and papers common sense by makemytrip was not used. When the cancellation was through makemytrip portal why is a further confirmation required by MMT to cancel the tickets???
DUE TO THIS NEGLIGENCE AND UNTOLERABLE CUSTOMER SERVICE THE BRUNT OF PAYING FOR SERVICE TO MAKEMYTRIP AND TICKET COST WAS ALL DOWN TO A REFUND 0F APPROX Rs 650 WAS MADE WHERE IN THE TOTAL PAMENT OF Rs 8500 (Approx) WAS DONE.
Ref – Booking ID – NF2203342755920

Regards
Sitanshu Lochan

Replies