Complaint Details

Status	:	Resolved
Complaint No	:	0031586/2014
Category	:	Credit Card
Date	:	09-09-2014
Subject Line	:	Given wrong information & identifications and use my credit card for Rs.8500
Complainant	:	Mangesh P Panchal
Address	:	1st Laxman Kutir Maharashtra Nagar Bhandup West
Complainee	:	Shreed Solutions Pvt Ltd
Address	:	HL-6, JAIL ROAD, HARI NAGAR, New Delhi - 110064, India

Complaint Details
Given wrong information & identifications and use my credit card for Rs.8500
On 25th August 2014 around 3:30pm got a call on my mobile 9892747711 from 09210161896 & 09210161878 Ms.Puja from ICICI Bank credit card department, she given me a opportunity of reward points getting from ICICI Bank and if you need to convert in gift voucher as well as your limit of card also will be increased
How I don’t kwon but, Ms.Rupa only confirm my full credit card no and valid date as well as my date of birth same I verify from my side and immediate I got a msg on my mobile one time password & She confirm from me
As soon as confirm that I got second msg Rs.8500 using Credit Card made at Shreed Solution 4.01pm
After I confirm with ICICI bank 33667777 customer care no then I was realize but unfortunately on same time with my family we gone to my native place for Ganpati festival and same time I received one courier (7nos lotto shoes, Yatra makers card 057507, 1 Senator W Card, Yatra Gift card 103715.
I contact agene Ms.Rupa on 09210161896 on 08th September for clear above charges as per the confirmation given by her but, she replied me due to server down we cannot revered this amount now it’s tack 45 days to do the same. So timing you pay these charges to Bank and they will revere back to your a/c.
I have a question in my mind how they got my personal full Credit Card no / my name / date of birth and now she is not pick up my calls (09210161896 & 09210161878 Ms.Puja).
Please help me to get out of it because I am not in position to pay these charges.

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