Complaint Details

Status	:	Closed
Complaint No	:	0031712/2014
Category	:	Consumer Goods
Date	:	25-09-2014
Subject Line	:	Faulty smartphone and unresponsive attitude
Complainant	:	Astrid Lobo
Address	:	Sec - 15
Complainee	:	Sony Mobile India
Address	:	Delhi

Complaint Details
Purchased Sony Z1 Compact for Rs 29000 and found that it had major faults: both cameras faulty, sound system faulty, software corrupt which corrupted my personal data as well. Visited their service center twice and they took the handset stating that it will be replaced since this handset can't be repaired! I feel cheated because this was never told to us during purchase and then this product has major issues. I have written to Sony India on the mentioned id and they simply say that they will look into it without any resolution - the phone is with them since the last 8 days. I need a refund of my money and have asked them to correct my data (and sd card) which got corrupted due to their software issue. I am quite dissatisfied with Sony's faulty product and unresponsive attitude towards their customer - seems that they care a damn about their customers once the product is sold. Please help me take up the matter as this should (to an extent) ensure that Sony India will attend to other customers' concerns (hopefully).

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