Complaint Details

Status	:	Closed
Complaint No	:	0031741/2014
Category	:	Consumer Goods
Date	:	30-09-2014
Subject Line	:	tanishq neither returning our gold nor its cash value.
Complainant	:	Svetlana Mishra
Address	:	A-302, Hill view park tower, behind thakur public school, thakur village,kandivali east.
Complainee	:	tanishq
Address	:	bandra west

Complaint Details
I had placed an order for a set of gold bangles which without screws weighed around 45 gms total. I wanted them in smaller size with screws and was told by tanishq that the bangles will be made in 47gms or m to max 50 gms .I told them clearly that dont make if exceeds 50 gms as i will not be ableto afford them.they took our gold of 50 gms. a week later i received a call saying that its not possible in 50 gms and will need 56 gms.I cancelled that order and I initially thought i will select another pattern which wudnt need so much gold.but they did not have any good options.. i went and had an arguement with tanishq as my point was that they should have enquired first and then taken gold from us. But they gave us various reasons stating bangalore vendor refused to make in 50 gms etc etc.due to lack of options i asked them to return the gold as i will place order somewhere else.But they refused saying that returning gold is against their policy. after a little arguement the lady tasleem gave me 3 options.
1> come after 3rd oct as new stock will arrive .
2> take cash refund as much as mentioned in the receipt.
3> she wud give a credit note and i cud place an order in any branch of tanishq.
I said i will decide and get back to them.
Today on 30th sept when i called them to know the procedure of cash refund as i already booked my bangles somewhere else based on her 2nd option, she started denying saying that cash refund is not in the policy.
Tanishq has been doing this from very start..they say something and later deny.
I have been under stress due to them. My marriage is approaching.. just 2 months left and such a financial stress from tanishq.
I told them they are wrong and that i will file a police complaint but they are so ruthless .. they said " jo karna hai karlo.."
I request you to please help us as they are neither giving us are gold back nor the cash. we are not interested in dealing with tanishq ever as its a fraud company.
my mother is a diabetic and all this is taking a toll on her health.plz help us.
Thanking you

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