Complaint Details

Status	:	Closed
Complaint No	:	0031756/2014
Category	:	Travel
Date	:	02-10-2014
Subject Line	:	Cancelling my confirmed hotel
Complainant	:	Divya Khanna
Address	:	E-3, Sector-41
Complainee	:	Travelguru
Address	:	Travelguru.com, 8th floor, C wing, Eureka Towers, Behind Toyota Showroom, Mindspace, Malad West,Mumbai - 400064

Complaint Details
I booked Barefoot at Havelock Hotel (Havelock, Andaman) with Travelguru on 28th September 2014. It was a non refundable non-cancellable booking and they charged my credit card immediately for Rs 20,781. Two days later on 30th September I receive an email from Travelguru saying that they cannot honor the booking since the room was sold out and offered me another room as a replacement in a much cheaper hotel in Ooty! (whereas I had booked for Havelock Island in Andaman). I had seen this alternative room for Rs 15000 (at the time I was searching rooms) and it is inferior to the Barefoot Hotel we wanted (for which we paid 20k)
I also checked Travelguru to see of they had indeed sold out and saw that the same room at Barefoot was still listed as available but at 28,000!! So just so they could sell their last rooms at a higher price, they cancelled my non-refundable, non-cancellable booking for which I had already paid, offering me an inferior room for the same price
After repeated emails and STD phone calls, which also cost me, I still havent received any solution from them.
I finally have booked another hotel as a last resort which cost me Rs 26000.So I am having to pay 6000 more for a room I dont really like because of the fraud done by Travelguru.
Not only this, my card has already been charged and they didnt even reverse it as yet.
I am attaching the following - my confirmed booking, email from Travelguru offering me a very cheap hotel in Ooty (whereas I booked a hotel in Havelock in Andamans), and the snapshopot showing availability of the hotel I booked a day after they wrote to me it's unavailable.
Please take desired action - either give me my original room. Or compensate me for my losses due to this mismanagement.

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