Complaint Details

Status	:	Closed
Complaint No	:	0004522/2013
Category	:	Others
Date	:	01-05-2013
Subject Line	:	Complaint Regarding Online Transactio​n. Dealsandyou says that they did not receive the payment but Yes Bank has credited the amount to them
Complainant	:	Om Prakash Kanoujia
Address	:	#727, Sector 25
Complainee	:	dealsandyou.com
Address	:	Plot No. 426, Udyog Vihar - Phase 3

Complaint Details
to helpchandigarh, yestouch, support











Respected Sir,



Please find the attached Screen shot of my account summary and also i am forwarding you the email conversations that i have done with Yes bank and DealsandYou.com.

This is to inform you that i tried to place an order online on 27th Feb 2012. I Placed an order or a Watch and two Tshirts with total price of amount
1473.00 INR

The amount has been deducted from my Yes bank account however i have not receieved any confirmation from Dealsandyou regarding the order.
I called the support team and they say that the order is showing Cancelled and told me to email the screenshot of the account summary. Later they told me to contact my bank. I have contacted Yes bank as they say that the amount has been credited to the merchant.



Kindly suggest me, how can i get my money back. I am feeling being harrased.





Thanks in anticipation,



With regards

Om Kanoujia

9855024640





---------- Forwarded message ----------
From: support@dealsandyou.com
Date: Mon, Apr 2, 2012 at 1:52 PM
Subject: Re: Complaint! ticket number - 91149
To: ommmi2003@gmail.com



Dear Mr.Kanoujia,

Greetings from DealsandYou.com.

With reference to your mail regarding order id # 432697, we apologize for the inconvenience caused to you. We understand that you wants to know about the
deducetd amount.

We would like to inform you that we have already checked with our concern department we did not receive any payment from your accont in this regard,
so suggest you to get in touch with your bank.

For future communication kindly refer to the ticket number - 126403

Thank you for shopping at DealsandYou.com.

Best Regards,

Anuwrat Tomar

www.DealsandYou.com

If we can be of further assistance, please email us at support@dealsandyou.com or call us on +91 (0120) 672-6777 (0930Hrs-2030Hrs Mon-Sun)For the latest deals and further information, kindly visit our website at www.dealsandyou.com.

Contact Us | Terms & Conditions | Your Privacy
© Copyright 2010. DealsAndYou. All rights reserved.

--------------------------------------------------------------------------------

From: "Om Kanoujia" [ommmi2003@gmail.com]
Date Sent: 04/01/2012 1:04:00 PM
To: ommmi2003@gmail.com
Subject: Re: Complaint! ticket number - 91149



This is what i have received from YES BANK...





************************************************************************************************************

* THIS IS AN AUTOMATED MESSAGE, PLEASE DO NOT REPLY

The ticket raised by you in YESBANK is Closed:

-----------------Ticket Details ---------------
Ticket # 116683
Account # 001590200013000
Query : Online Payment Processing Status
Assigned By: Vaishali Sharma
Solution :Merchant A/C Credited of Rs.1473.00 on 29/02/2012Jayant 27.03.
************************************************************************************************************





They say that the amount has been credited to your account.





I want the resolution at the earliest as it's been more that a month now.



Loosing Patience,

Om Kanoujia

9855024640


On Mon, Mar 19, 2012 at 12:15 PM, Om Kanoujia wrote:

Thank you for your response. I will surely contact YES BANK .

On 3/17/12, support@dealsandyou.com wrote:
> Dear Mr.Kanoujia,
>
> Greetings from DealsandYou.com.
>
> With reference to your mail regarding order id# 432697, we apologize for the
> inconvenience caused to you. We understand that you wants to know about the
> deducetd amount .
>
> We would like to inform you that we have already checked with our concern
> department we did not receive any payment from your accont in this regard,
> so suggest you to get in touch with your bank.
>
> For future communication kindly refer to the ticket number - 91149
>
> Thank you for shopping at DealsandYou.com.
>
> Best Regards,
>
> Pradeep Chandra
>
> www.DealsandYou.com
>
> If we can be of further assistance, please email us at
> support@dealsandyou.com or call us on +91 (0120) 672-6777 (0930Hrs-2030Hrs
> MonSun)For the latest deals and further information, kindly visit our website at www.dealsandyou.com.
>
> Contact Us | Terms & Conditions | Your Privacy
> © Copyright 2010. DealsAndYou. All rights reserved.
>
>
>
>
>
> ________________________________
>
> From: "Om Kanoujia" [ommmi2003@gmail.com]
> Date Sent: 03/14/2012 9:58:00 PM
> To: ommmi2003@gmail.com
> Subject: Re: Complaint!
>
>
>
> Dear Anuwrat,
>
> It's been more than 10 days that i have not heard anything from you. I
> believe i have rights to get my money back.
> I would appreciate if i get my money within this week else I would need to
> take some legal action.
>
> With Regards,
> Om Kanoujia
>
>
> On Mon, Mar 5, 2012 at 12:55 PM, support@dealsandyou.com
> wrote:
>>
>> Dear Mr. Kanoujia,
>>
>> Greetings from DealsandYou.com.
>>
>> With reference to your mail regarding order id # 432697, we apologize for
>> the inconvenience caused to you. We understand that amount has been
>> deducted from your account however the order status is showing as pending.
>>
>> We would like to inform you that we have already forwarded your concern to
>> the relevant department and they are currently working on your issue. We
>> request you to kindly co-operate with us and allow us some more time in
>> order to get the resolution. We assure you that your concern will be
>> resolved at your satisfaction level.
>>
>> Thank you for shopping at DealsandYou.com.
>>
>> Best Regards,
>>
>> Anuwrat Tomar
>>
>> www.DealsandYou.com
>>
>>
>> If we can be of further assistance, please email us at
>> support@dealsandyou.com or call us on +91 (0120) 672-6777 (0930Hrs-2030Hrs
>> Mon-Sun)For the latest deals and further information, kindly visit our website at www.dealsandyou.com.
>>
>> Contact Us | Terms & Conditions | Your Privacy
>> © Copyright 2010. DealsAndYou. All rights reserved.
>>
>>
>>
>>
>>
>>
>>
>> ________________________________
>>
>>
>>
>> From: "Om Kanoujia" [ommmi2003@gmail.com]
>> Date Sent: 03/03/2012 10:09:00 PM
>> To: ommmi2003@gmail.com
>> Subject: Re: Complaint!
>>
>> When can i expect the solution?
>>
>>
>>
>> On Fri, Mar 2, 2012 at 2:36 PM, support@dealsandyou.com
>> wrote:
>>>
>>> Dear Mr. Kanoujia,
>>>
>>> Greetings from DealsandYou.com.
>>>
>>> With reference to your mail regarding order id # 432697, we apologize for
>>> the inconvenience caused to you. We understand that amount has been
>>> deducted from your account however the order status is showing as
>>> pending.
>>>
>>> We have forwarded your concern to the relevant department, they will look
>>> into this matter and will try to resolve your issue as soon as possible.
>>>
>>> For future communication kindly refer to the ticket number - 61982.
>>>
>>> Thank you for shopping at DealsandYou.com.
>>>
>>> Best Regards,
>>>
>>> Samaksh Verma
>>>
>>> www.DealsandYou.com
>>>
>>> If we can be of further assistance, please email us at
>>> support@dealsandyou.com or call us on +91 (0120) 672-6777
>>> (0930Hrs-2030Hrs Mon-Sun)
>>>
>>> For the latest deals and further information, kindly visit our website at www.dealsandyou.com.
>>>
>>> Contact Us | Terms & Conditions | Your Privacy
>>> © Copyright 2010. DealsAndYou. All rights reserved.
>>>
>>>
>>>
>>> ________________________________
>>>
>>>
>>>
>>>
>>>
>>> From: "Om Kanoujia" [ommmi2003@gmail.com]
>>> Date Sent: 03/01/2012 8:34:00 AM
>>> To: ommmi2003@gmail.com
>>> Subject: Complaint!
>>>
>>>
>>>
>>> Dear Sir,
>>>
>>> Please find the attached Screen shot of my account summary.
>>>
>>> This is to inform you that i tried to place an order online on 27th Feb
>>> 2012.
>>> I Placed an order or a Watch and two Tshirts with total price of amount
>>> 1473.00 INR
>>>
>>> The amount has been deducted from my Yes bank account however i have not
>>> receieved any confirmation from Dealsandyou regarding the order.
>>>
>>> I called the support team however they say that the order is showing
>>> Cancelled and told me to email the screenshot of the account summary.
>>>
>>> I would appreciate if you return the amount or deliver the order.
>>>
>>>
>>> With Regards,
>>> Om Kanoujia
>>> 09855024640

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