Complaint Details

Status	:	Closed
Complaint No	:	0037178/2014
Category	:	Travel
Date	:	06-10-2014
Subject Line	:	Abhibus.com not refunding my money for failed transaction.
Complainant	:	Manjunath Patil
Address	:	129/2, Chakankar Mala, Baner
Complainee	:	AbhiBus Services India Pvt. Ltd. | Abhibus.com
Address	:

Complaint Details
Hi,

I had booked a ticket Latur – Pune on 17th Sep. 2014 for 5th October 2014 on Abhibus.com.(Bus : Narmada Yellow)
At first the transaction failed, but my account got debited. Also, the seat that I was going to book got blocked for reservation (Seat No 6).
So I had to book another seat (Seat No 7). So my account has been debited twice. Their support executive has assured me to give me written assurance on email that
my account will be credited in 5-7 working days through auto refund. Still I have not received any refund. Bank has given me a reply stating that the merchant is liable for my refund.
Following are the details given by the bank.
Payment Voucher(PV) number 5602293955371409 and trace number 614027.
Also, CC Avenue (Payment gateway) has given me this Order ID for the failed transaction :O_5276625.
Even according to them , merchant has to refund my money.
They have never taken my complaint seriously and they do not want to refund my money. I have called them nearly 10-15 times, and also emailed them everything in detail. They have given me this Ticket ID :213670, but there has been no progress at all.
Please look into it.

Attached is my bank statement showing two transactions of 558 on same date. I have also mailed this to Abhibus

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