Complaint Details

Status	:	Closed
Complaint No	:	0037200/2014
Category	:	Non-Compliance
Date	:	08-10-2014
Subject Line	:	pathetic experience
Complainant	:	Gaurav
Address	:	f3 land marvel apartments, tamabram
Complainee	:	snapdeal.com
Address	:

Complaint Details
HI Snapdeal,

I'm sure that this mail is not going to have an effect on your services until i take this to social network and consumer forum.

This last year was a disastrous experience with snapdeal. I had issues with almost every order i placed and i have paid a hefty amount of effort, money and time to get it resolved.

Order Number: 2291079020 Amount: Rs. 1925
Titan Raga Watch : - This is the only order i didn't complaint anything about. But i was not totally satisfied with the product. (Packing seemed like it was duplicate) I didn't compliant as i didn't have authentic proof for this.

Order Number: 2329654226 Amount: Rs. 5886
Fossil VES-FS4829 Watch

I didn't receive the warranty card along with this watch. I complained about this on July 1 and i got a resolution that their invoice is enough for warranty claims on July 28th. In this 28 days, i have called many times, have dropped many mails. Today also i'm not sure without warranty card, how can i get warranty.

Order Number: 2355536539 Amount: Rs. 1800
JBL Micro Wireless Portable Speaker Black

I ordered black color and i got red. Pouch was missing in the box as an accessory.
I raised the complaint on July 11 and they refunded me just the money i paid for the product on Aug 20th. In this also i had spent a lot of time and money on call and mails.

Order Number: 2403389523 Amount: 1488
5 Product and had issue with 2 procucts (E Plant Multicolour Plastic Pots & Planters)

The MRP mentioned on the pot was less than the snapdeal charged me for. I raised a complaint on July 16 and they asked for images and i missed to send them. i have not used the product yet and it is packed as it is. I'll take forward this also.

Order Number: 2898544622 Amount: 450
Cosco Sticky Yoga Mat

The product was dispatched thorough fedex on 23rd Sep and expected delivery was 30th sept. And it is 5th today, i have not received the product yet. From 30 th i have called snapdeal for approximately 12 times and fedex persons for around 24 times, but have not received the product yet. Snapdeal is just registering my complaint and assuring me 24 hours response, but it has been 5 days, im not sure how long 24 hours could be that i have not received a message, mail or call even. I'm waiting for a response so that i can take this to consumer forum.

Order number: 2922950570 Amount: 2099
JBL Micro Wireless Portable Speaker White

I ordered this product in white color and got the color as blue. Also the pouch is again missing with the box. I have called and mailed so many times and they settling me with 100 Rs snapdeal cash. Is the pouch worth Rs. 100? can i wrap this speaker with rs 100 note and it can be saved? I don't want SD cash, i want the pouch.

Order Number: 2922931042 Amount: 2099
JBL Micro Wireless Portable Speaker White

I ordered this product in white color and got the color as blue. Also the pouch is again missing with the box. I have called and mailed so many times and they settling me with 100 Rs snapdeal cash. Is the pouch worth Rs. 100? can i wrap this speaker with rs 100 note and it can be saved? I don't want SD cash, i want the pouch.


Purchasing with snapdeal is the worst thing. Buying a product here will not make you pay the product cost but also your time, money, patience.

For all these issue i'm gonna demand hefty compensation from the consumer forum for the torture i had faced.

I'm waiting for the response for the last three orders, so that i can take it to consumer forum.

Replies