Complaint Details

Status	:	Closed
Complaint No	:	0037262/2014
Category	:	Telecom
Date	:	15-10-2014
Subject Line	:	Replacement of Xolo Phone
Complainant	:	Sandeep Rathod
Address	:	Manokamna, Isanpur,
Complainee	:	Xolo Mobile Phones
Address	:

Complaint Details
This is reference to Xolo phone purchased on 26th November 2013. After using for few months,suddenly lines started to reflect on screen. I visited Customer Care on 22nd July and they took my phone to send it to Delhi for repairing under notification 310000600209 for IMEI number 9113378300024048. After a month, service centre quoted through message and call that they are out-of-stock of spare parts for the Q2000 model phone and they gave me an option of replacement of new phone Q2500 against my phone Q2000.I have again denied accepting it and have been again provided a new Work Order no 310000782050. I request to kindly do the need full to help me get an appropriate justice under law of WarrantyGuarantee Service offered from the Company. I requested Xolo team to provide me equivalent. The submitted complaint has taking too long causing waste of time, energy and money to process this to customer care. I request to do the needful. I can be reached via mail and mobile number 99251021687.

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