Complaint Details

Status	:	Closed
Complaint No	:	0037272/2014
Category	:	Telecom
Date	:	15-10-2014
Subject Line	:	Sony and Flipkart is cheating Indian peoples by selling defective Sony Xperia C mobile
Complainant	:	Tejendra Raman
Address	:	Flat No.2, Shripad Apartments, Vrundavan Society, Yashwant Nagar, Kharadi
Complainee	:	Sony India Pvt. Ltd.
Address	:	Sony India Pvt. Ltd. Tandle heights, plot no. 153, C.T.S. no 815, Opp. NCC ground, S.B. Road-law college road junction, Shivaji Nagar, Pune 411004

Complaint Details
I had visited Sony Service Center at address Sony India Pvt. Ltd. Tandle heights, plot no. 153, C.T.S. no 815, Opp. NCC ground, S.B. Road-law college road junction, Shivaji Nagar, Pune 411014- ph.no. 41487000 at 14th October 2014 at 01:00p.m. and meet with the head and described the problem. Also I had shown the problem screenshot to him. He did the factory reset of the phone and then try to install the app, but he got same issue (insufficient memory and out of memory problem while attached SD card and internal memory was completely blank) (manufacturing defect) as I am facing with this device.

Then he try to completely remove the OS through their technician which took near about 2+ hours but still the problem was same and his technician was agree with that manufacturing defect. It became 6:00p.m. when his technician had try to download the apps to test the memory.
After that the Service Centre head had shown this memory problem to another head who joined us after 06:00p.m.. He said everything will be resolved after factory reset and did the same but till 08:00p.m. no one was able to resolve the problem and all had faced similar memory problem.
I would like to bring one thing in your notice that they are claiming that we can move these apps into SD card but these applications are the pre-installed apps which we can’t move to SD card.

Well my whole day, time and money had wasted as they didn’t provided any resolution of my problem. They just said that for me it is wasting of time but for them, they became to know the manufacturing defect of their device.

I got again surprised here, that Sony had launched such device in India market without any testing? That more than 200 peoples had face issues. Some of them had visited Sony Service Centre and very Straight forward Sony denied to provide any kind of replacement because they purchased it online. 200 is a small number but it’s the number of those peoples who purchased online and what about those who purchased offline? Does Sony really don’t have such testing Engineer who will test the device before launching it in the market or is it something pre-planned to sell these defective devices in Indian market by shaking hand with Flipkart, because I didn’t seen that this device is for sale in U.S.A. market.

Well, I was suffering from fever and had wait till 8pm (more than 6 hours) that these guys can provide me any resolution that I can come back to home soon and can take rest but whole time they had only tested the device and it looks like they had planned it was planned to bother me and they want to show that it does not matter whatever I am doing or sharing, whatever the decision they will take, only that will be final. That’s why these guys just did the timepass again and again by doing mobile factory reset and then installing app, then calling other person and showing same thing to him and then again factory reset then calling again another person and then again same thing.

Some of them said it’s the google play issue. Surprised.

Well in the last I was able to make convinced them that it’s a hardware problem and manufacturing defect and both had accepted the same, yet they didn’t said anything regarding the resolution of my handset.

Well, I am so much desperate, disappointed and tired by running hither thither to get the resolution regarding this mobile.

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