Complaint Details

Status	:	Closed
Complaint No	:	0037300/2014
Category	:	Service Provider
Date	:	18-10-2014
Subject Line	:	UNNECESSARY DEDUCTION
Complainant	:	Bhaskar Mandal
Address	:	Basirhat, 24Pargana, North
Complainee	:	Vodafone India
Address	:	Kolkata

Complaint Details
My name is Bhaskar MandalMy contact is 9836017205 I am a loyal customer of Vodafone. But in (16 Oct 2014 ), I got a call from (+9133 7163 6201) for an offer from Vodafone employee Mr. Sarat Das at 1.56 pm. But I refused this offer through the phone. But at 4.23 I got a sms. It shows my internet pack has been updated and Rs-100 had been deducted from my main AC balance. That's not fare. How could Mr. Sarat Das activates pack without my permission. I want my refund ! After that I called to customer care and Mr.Joyonto Roy from senior department of Vodafone, said Rs-100 will be refund but service tax also deducted from AC. That's not fare because Sarat Das activated this pack , not me , so why I pay service tax ! I also want to complain against Mr. SARAT DAS but Mr. JOYNTO ROY told me he can't. Customer care executive told me " don't use the internet if I use the internet Rs 100 will not refund" Now I use internet from another company from another phone. That's really not fare. This all harassment for Mr. SARAT DAS. IF VODAFONE CAN'T TAKE ACTION AGAINST HIM THEN I THINK CUSTOMER IS NOT IMPORTANT FOR VODAFONE!  .Please solve this and take action against Mr.SARAT DAS and refund my money without service tax deduction. If service tax deduct , I want COMPENSATION.

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