Complaint Details

Status	:	Closed
Complaint No	:	0037304/2014
Category	:	Consumer Goods
Date	:	19-10-2014
Subject Line	:	LACK OF SERVICE AND SERVICE LAPSE MICROMAX CANVAS DOODLE 2 MOBILE PHONE MODEL NO A 240 M_IMEI NO.:-911316250207923 AND S-IMEI 911316250462924
Complainant	:	Ankit Surana
Address	:	9/135 Surana sadan behind bhadada bag bhopal ganj bhilwara
Complainee	:	MICROMAX
Address	:	90B,Sector-18,Gurgaon

Complaint Details
Dear Sir,

This is to bring to bring to your kind notice that I had purchased Micromax Doodle 2 mobile phone from The Mobile Store , Outside Maxus Mall, Bhayander , Thane for a consideration of Rs 14105 paid in cash vide invoice no.19849/10456111 dated 17/12/2013 which comes with a 12 months Warranty.

The said goods are suffering from the following defects from date 11/09/2014 and deposited Vide Jobsheet No. W020319-0914-12174339 to you for replacement as told by you on 15/09/2014 :-

1)Automatically getting on and off .
2)Many features as promised are not working properly.

I have reported the above matter to your service centre and visited several times but despite all my pleadings you and your staff start misbehaving with me and have not made good the defect in the goods which is indeed regrettable and highly unbusiness like.You promised me to return goods within a week time but now more than a month has been passed and you had not done anything. It seems I had made a very big mistake in choosing Indian brand like Micromax.
On account of your aforesaid dereliction of duty and failure and neglect to rectify the same I have suffered lossed of Rs.50,000 and incureed expenses of Rs. 3000 which you are liable to compensate to me. As I had purchased phone for my business purpose and due to your negligence my business is affecting very much as now I am having no contacts with clients and missed a very important deal due to your mistake.

You are hereby finally called upon to :
(i) replace it with new as the same is in warranty period.
(ii) Pay compensation for the financial loss with interest cost which I suffered due to your negligence.

In the sum of Rs. 53000 with interest @ 12 % per annuam with in 3 days of the receipt of this notice falling which I shall be constrained to initiate against you for redressal of my aforesaid grievances and warranted of the aforesaid amount such proceedings , both civil and criminal as are warranted by law, besides filling a complaint under the statutory , provisions of The Consumer Protection Act , 1986 exclusively at your own risk, cost , responsibility and consequences which please note.

Replies