Complaint Details

Status	:	Resolved
Complaint No	:	0037366/2014
Category	:	Service Provider
Date	:	28-10-2014
Subject Line	:	non willingness to provide service
Complainant	:	S. AMBROSE AMALRAJ
Address	:	10/18, vathiyar chinniah st, royapettah
Complainee	:	Voltas ac
Address	:	merit enterprises

Complaint Details
I am having a voltas ac in which the compressor which is under warranty is not working. I contacted the customer care on 7.10.14 and logged the complaint for which a tech came from Merit enterprises, chennai on 11.10.14 and identified the same with an assurance that it will be replaced asap. But even after repeated calls to their landline they are not responding at all and have not replaced it till date which has put me into immense mental stress. Moreover i bought this ac specifically for my pre-term baby to protect him from all pollution, mosquitoes, etc. But even during Diwali, i was not able to protect my son from all smoke, since our street is a very cramped one.This is not the first time im experiencing this kind of dereliction of service from voltas, because in a previous issue of gas leak, two authorised voltas service providers tried to put the blame on the other. This has created a threat to my son's health condition and put me into untold mental stress for the past 21 days. I request this to be resolved with your help.

Pl Note: I have forgot to mention that this ac is billed in my spouse's name Mrs. A.Motcha Rani. Ph. no.9710 30 14 40

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