Complaint Details

Status	:	Closed
Complaint No	:	0037403/2014
Category	:	Computers & Accessories
Date	:	31-10-2014
Subject Line	:	Snapdeal & Ecom Express - Making fool of the customers
Complainant	:	Rajan Gupta
Address	:	Nanabhai Wadi,Near Top Mens Wear Shop,Barkat Ali Naka, S.P. Road,Wadala (E),
Complainee	:	Snapdeal & their fellow E-comm
Address	:

Complaint Details
Hi,
I am expecting a consignment from snapdeal.I ordered it on 21st October and gave me delivery time for 10 days (Because of diwali)

Snapdeal order reference number : 3294440159
Ecom express
Air waybill no.: 109662499
Order no.: SLP121025348

Estimate delivery time : 30th October 2014 (thought today is 31st October 2014)

I called to Ecomm express on 25th about the product delivery status from Chandigarh to Mumbai, they said it is in delhi now it is going to be delivered on or before 28th October 2014.
I was very happy to hear this that my product will be with me very soon :)

But unfortunately I havent heard anything on 28th.Thats oK I thought, It would be definitely come to me on 30th.But in vain no hearings on it and I called e comm again, they said due to heavy load we are unable to send your product.
Though my product is mearly 0.5 Kg with full packing ( its a 4GB laptop RAM).

I called up then snapdeal on 30th for complain but then they said we cannot log a complain/Escalate the thing before delievery date.
I thought thats ok, lets wait for another one day..Today I called up they said your estimated date is now 5th november 2014.

No one is supporting..just people are saying sorry, sorry and again sorry.What should i do it with their sorry.

Someone needs to do the something.Snapdeal and their fellow E-comm is playing with customer's patience.

Thanks & Regards,
Rajan Gupta

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