Complaint Details

Status	:	Closed
Complaint No	:	0037506/2014
Category	:	Travel
Date	:	13-11-2014
Subject Line	:	Refusal of boarding after chek-in by Indigo Airlines
Complainant	:	INDRANIL SARKAR
Address	:	E-203, Shristy Garden, P.O: Baridih
Complainee	:	Indigo Airlines
Address	:

Complaint Details
I have booked an air ticket in IndiGo Airline Flight No: 6E-494 from Delhi to Ranchi for 28th September 2014(PNR:G9WGFQ) through M/s Akbar Travels. I also made web check-in two days prior to my journey date and got the printed boarding pass with seat number 9A. The flight departure time was 6.45am and the boarding time was 6.00am. My luggage weight was exceeded the allowance of domestic airlines that is exceeded 15kg and so airline staff asked me to pay the extra baggage charge during the chek-in before boarding. I went to another counter to pay the extra baggage charge but the staff on that counter told me to wait for some time as the system was slow for the payment of excess baggage charge. Airline staff spent 30 minutes to take my payment for extra baggage and the time was 6.15 when I have got the clearance for boarding. In the meantime airline authority told me that the boarding gate is closed, even after I have got the boarding pass and also completing the security check but they did not allow me to board the aircraft and travel. But this delay made only by the Indigo Airline staffs for which I missed the flight. I have also requested to refund me the existing airfare of Rs.5915.00, but the airline authority refused to refund the same and again I booked another ticket (PNR: U1KUSB) for very next IndiGo flight from Delhi to Kolkata (Flight no: 6E-205) for Rs.16832.00 as because no seat was available on the next Delhi to Ranchi flight on the same day on 28th September 2014. Indigo airlines is completely responsible for this loss of my important time, assignment and money (Rs.16832). It was happened only due to the negligence of Indigo Airline authority towards their passenger. I have also made complaint and several requests to IndiGo Airline regarding this issue, but they refused to refund/compensate me. I had an important assignment in Jamshedpur on the same day on 28th September 2014 which I have failed to attend and also I lost my Rs. 16832/- to get another air ticket for next flight. So I seek your help to get the full refund of the amount of Rs. 16832.00 which I have paid for the next flight after refusal of boarding by IndiGo airline and also compensation of Rs. 1,00,000 as because I was failed to reach my destination in time to complete my important assignment.
One Indigo airline customer relation officer, Mr. Merwyn Thomas, calls me every day and negotiating with me regarding the refund compensation and asks me to come down to zero refund. I regetted his request. I need the full refund of air fare Rs.16832 with the calculated compensation amount of Rs. 1,00,000. This amount I have claimed to Indigo Airlines for which they are negotiating with me. Please help me get my money and resolve this case. Boarding pass and excess baggage payment receipts attached herewith for your reference please.

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