Complaint Details

Status	:	Closed
Complaint No	:	0037521/2014
Category	:	Consumer Goods
Date	:	17-11-2014
Subject Line	:	Support services not provided
Complainant	:	Gaurav Dongre
Address	:	37/3073, Beadonpura, Karol Bagh, New Delhi
Complainee	:	Xiaomi India
Address	:

Complaint Details
I purchased the mobile set MI3 of Xiaomi around three months back. After few days of use I accidently cracked the screen of the phone for which I approached the Xiaomi exclusive service center located at 944/11, Laxmi Complex Nehru Road, Arjun Nagar Opp Defence Colony, New Delhi on 28th Sep 2014. At that time the spare part was not available so I was returned assuring that they will call me when the spare part would come. It has been over 50 days now and they are yet to repair my phone which has become totally useless after the accident. I have called the service center several times enquiring for the spare part and have written several mails to the Xiaomi administration in India but I have always received assurances in return. It has become very frustrating and disappointing for me by the kind of support services provided by Xiaomi. Please provide remedy to my problem.
Thank you,
Gaurav Dongre
Email Id: gaurav.dongre17@gmail.com
Phone Number: 7042043432
IMEI number of the phone: 865072028063017

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