| Status | : | Resolved
|
| Complaint No |
: | 0037538/2014 |
| Category | : | Service Provider |
| Date | : | 19-11-2014 |
| Subject Line | : | Customer Code 1006324845 Product code GWPDGNOVA0GOLD |
| Complainant | : | G GURAVAIAH |
| Address | : | Flat No.204, Block A5, Elita Promenade, JP Nagar 7th Phase, 18th Main |
| Complainee | : | Eureka forbes Limited |
| Address | : | Bengaluru |
Complaint Details
For replacement of filters for gold nova aquaguard, call centre gives a rate of Rs.1000/-, where as service technician charges Rs.1175. This has been happening repeatedly for last 2 years. Their cusotmer care never acnowledges the complaint mail and never reply. Their website also does not have any provision for making complaaints / except service requests. The company is using monopoly to dupe the customers and never cares for service complaints.
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