Complaint Details

Status	:	Closed
Complaint No	:	0037551/2014
Category	:	Others
Date	:	20-11-2014
Subject Line	:	E-commerce
Complainant	:	Failed to deliver the product in time and give a proper response to the query.
Address	:	Plot no-1 phoolbagh ferozguda hyderabad
Complainee	:	Snapdeal.com
Address	:

Complaint Details
Placed order on 12th November and Snapdeal.com promised that the shipment would be delivered by 19th November. Now they changed the shipment date to 25th november.

When I try to contact the customer care through phone (they are charging for this) i am obliged to go through an infinite loop of IVR. I tried to contact using the

email support. But, they are sending me the airway bill number instead of a genuine explanation or solution. I placed order for 12 parts for my assembled PC from

Snapdeal, Amazon and Flipkart. Flipkart and Amazon fulfilled their promise and delivered the product within the stipulated time(Before 19th Nov). But, Snapdeal haven't

delivered the product yet and they are not even able to give a rational explanation for the delay. The biggest mistake I have done is trusting Snapdeal.com and placing

prepaid-order. Please do not do this. You can track the products using the details below.
Airwaybill No:109796874
Ecomexpress.com
Please take necessary action and let me know the genuine date before which the product will be delivered to me.

Replies