Complaint Details

Status	:	Closed
Complaint No	:	0037586/2014
Category	:	Telecom
Date	:	25-11-2014
Subject Line	:	Miss guiding customer and Overcharging bill on STD call
Complainant	:	vinod kumar
Address	:	L&T gate no.1, R&D building 3rd floor, saki vihar road powai
Complainee	:	Vodafone
Address	:	L&T gate no.1, Opposite to LR II Canteen building, saki vihar road powai

Complaint Details
Dear Sir,
This is regarding the subject mentioned above on overcharging STD call rate. I have been using Vodafone number (9004368072) from 29th May-14 onwards. As per my corporate plan 67 (plus STD charges Rs25/month), the STD call rate should have been (STD to other mobiles) Rs 0.5@min. Though, the charged STD call rate was Rs1@min for the month of July-Aug, 2014. However, I have informed to Vodafone customer care services and lodged a complaint for the same dated 16/08/2014. With reference to Vodafone's reply (As we check the STD @50p (BaseRat :1Rs)_New pack has already been activared w.e.f.19/07/2014) dated 18/08/2014. The STD call rate Rs@0.5min should have been same in future also.

Though, the generated Vodafone bill for the month of Oct-Nov, 2014, have been charged Rs1@min on STD call. However, again I have lodged a complaint for the same dated 14/11/2014. Now, they (Vodafone customer care) are saying that the charges are indeed accurate as per the tariff plan for STD call and regret to inform you that we are unable to pass the credit for same.

Further to this, I have sent an attachment for the evidence of STD call rate plan. I have also sent the activation mail received by Vodafone customer care service dated 18-11-2014. But, I dint get any reply from their end.

Kindly do the needful for the same.

Please find the attached documents for your reference.
Password to open file - vino8072

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