Complaint Details

Status	:	Closed
Complaint No	:	0037673/2014
Category	:	Consumer Goods
Date	:	06-12-2014
Subject Line	:	Faulty mobile handset
Complainant	:	Arindam Bhattacharya
Address	:	Flat 2D, Sarada Apartment, 2/1 Rani Rashmoni Road, Dakhineswar
Complainee	:	Sony Mobile India
Address	:	White House, 2nd Floor, Block 2D, 119 Park Street

Complaint Details
I submitted my Sony Xperia Z for repairing with Sony Service Center Teknoplaza, CD 96, Salt Lake City, 700064 on August 12, 2014 vid. job number W114081206421 within warranty. I was informed that the motherboard of the handset had to be replaced. The issue was resolved and the handset was returned to me on September 4, 2014 in working condition. However, within a month of the repair the problem reappeared. I submitted the handset again to the same service center for repair on November 12, 2014 vid. job number W114111203099. I am informed that the mother board need to be replaced again, but this time they are charging me Rs. 18000/- for the replacement as the service is out of warranty. Please advice.

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