Complaint Details

Status	:	Closed
Complaint No	:	0037674/2014
Category	:	Travel
Date	:	06-12-2014
Subject Line	:	Priority International not reedeming coupon which it gave me
Complainant	:	Nipurn Mehta
Address	:	D-6, Suncity Residency,Ten Road
Complainee	:	Self Employed (Business)
Address	:	D-6, Suncity Residency,Ten Road

Complaint Details
Company called Priority International has given me a voucher which entitles me stay for 7 days to some locations listed on voucher. It is written on the voucher that bookings are to be confirmed one month prior to the date of stay. I sent many mails to company to redeem the voucher but company is not showing any willingness to reedem the voucher.

Following is the email conversation with the company.

Dear Sir,

Greetings,
Due to super peak Season, the hotels which we offer for voucher bookings are sold out till second Week of Feb 2015.


Thanks & Regards
Customer Care Dept
Priority International
Contact no : 020 - 67212629
Website :http://www.priorityinternational.net/
Follow us on :http://www.facebook.com/PriorityInternational

On Thu, Dec 4, 2014 at 11:09 AM, Nipurn Mehta wrote:
I am not getting any reply to the mail have sent on December 1, 2014, moreover when I called on the number mentioned in your signature the person over there is not giving responsible answers and has not got any information regarding the voucher redemption scheme (with can be checked through the "call recordings" of your call centre if it is done).
She disconnected the call in between conversation.

Please let me know if your company is actually willing to provide this package or it was just a marketing scheme. I am holding voucher no 7672.

I seek responsible reply from your side by today noon or else this will force me to move to Consumer court and press.

Thanks and Regards,
Nipurn Mehta
+91 98794 35800

Sent from Nipurn's iPhone

On 01-Dec-2014, at 11:11 am, Nipurn Mehta wrote:

As mentioned in earlier email conversations I have got a voucher no 7672. I want to redeem it somewhere in early January for Either Goa or Kerala. kindly send me details regarding the package for the mentioned locations.

Thanks and Regards,
Nipurn Mehta
+91 98794 35800

Sent from Nipurn's iPhone

On 29-Nov-2014, at 12:50 pm, Customer Service wrote:

Dear Mam,

Greetings!!!

This is to inform you that, as mentioned to you earlier that the hotels reserved for the voucher quota is been sold out till the month of December, Kindly let us know if you would like to go through the membership week.


Thanks & Regards
Customer Care Dept
Priority International
Contact no : 020 - 67212629
Website :http://www.priorityinternational.net/
Follow us on :http://www.facebook.com/PriorityInternational

On Fri, Nov 28, 2014 at 2:08 PM, Nipurn Mehta wrote:
As per our following conversation, I am holding voucher number 7672.

I want to redeem it anywhere in the mid of December as i had already informed you about the same.
Please try to provide me date in the mid of December or early in January 2015 and let me know regarding the further process for confirmation of my booking.

And also provide me with the details if you can arrange complete package including site seeing, Transfers, meals, etc.

Please provide me contact number of a relationship manager so that it is convenient for you as well as me for further conversation.

Choice of location is flexible as per availability. (Domestic Only)

Thanks and Regards,
Nipurn Mehta
+91 98794 35800

Sent from Nipurn's iPhone

On 07-Nov-2014, at 7:23 pm, Customer Service wrote:

Dear Mam,

Greetings!!!
This is to inform you that, please drop your booking request in the month of December.


Thanks & Regards
Customer Care Dept
Priority International
Contact no : 020 - 67212629
Website :http://www.priorityinternational.net/
Follow us on :http://www.facebook.com/PriorityInternational

On Fri, Nov 7, 2014 at 4:18 PM, Nipurn Mehta wrote:
REMINDER

Thanks and Regards,
Nipurn Mehta
+91 98794 35800

Sent from Nipurn's iPhone

On 06-Nov-2014, at 2:40 pm, Nipurn Mehta wrote:

Okay. Please provide me information for the month of January-Februery 2015

Thanks and Regards,
Nipurn Mehta
+91 98794 35800

Sent from Nipurn's iPhone

On 06-Nov-2014, at 2:36 pm, Customer Service wrote:

Dear Sir,

Greetings!!!

This is to inform you that, as of now the hotels reserved through the gift voucher is been sold out till the month of December, please send your request after the month of December so that we can provide you with the information of the availability.


Thanks & Regards
Customer Care Dept
Priority International
Contact no : 020 - 67212629
Website :http://www.priorityinternational.net/
Follow us on :http://www.facebook.com/PriorityInternational

On Wed, Nov 5, 2014 at 12:47 PM, Nipurn Mehta wrote:
Hello

I have got a holiday package from Mumbai (Voucher no. 7672) dated 2nd March, 2013.

I am planning to redeem it somewhere in near future. I am looking forward to visit either "Goa" or "Manali"

Please provide me with details of hotels, terms and conditions, charges I would have to bare, etc.

And also let me know if I can make a complete honeymoon package by paying extra for the rest.

Kindly reply or contact me on the number in my signature.

Thanks and Regards,
Nipurn Mehta
+91 98794 35800

Sent from Nipurn's iPhone

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