Complaint Details

Status	:	Closed
Complaint No	:	0037714/2014
Category	:	Consumer Goods
Date	:	08-12-2014
Subject Line	:	Unsatisfactory sale by HomeTown Vikhroli. website for Hometown clearly shows Electronics part of the Home Town chain.
Complainant	:	Ravindra Perka
Address	:	room no 356 2/2, Ambikanagar lower depo pada
Complainee	:	Hometown Vikhroli
Address	:	247, Ground Floor, Park, Lal Bahadur Shastri Road, Near Hindustan Times Bus Stop, Vikhroli West

Complaint Details
I had returned a Queen Bed, as a mattress wasn't provided. I was promised a credit note, any was told to buy any stuff for 16, 900 from Home Town. I went to purchase a mobile phone, they said u cannot purchase electronic items as its a part of eZone. I fail to understand, the website for Hometown clearly shows Electronics part of the Home Town chain. They don't give a refund nor they allow me to purchase what i want.

I cant buy something which is of no use to me. The worst part is customer service people are never at their desk.
Same excuses,
> Seniors are not available
> Manager has come today.
> Lunch Time.
> I am not authorized to commit.
> Talk to my manager
> Come tomorrow.
> Credit note is not ready. Really displeasing.

Also i have attched the screenshot of the website showing ELECTRONICS part of HomeTown. ( www.hometown.in )

I'm not pleased with every person providing a different excuse or reason.

Kindly escalate this as i need to tak to someone higher than Kunal Thakkar. Please provide the details of Mahesh Shah, CEO Mumbai HomeTown.

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