Complaint Details

Status	:	Closed
Complaint No	:	0037729/2014
Category	:	Consumer Goods
Date	:	10-12-2014
Subject Line	:	faulty phone
Complainant	:	Gunasekaran
Address	:	205a Velmurugan Street Krishnamachari Nagar Valasaravakkam
Complainee	:	micromax
Address	:	mobivision, kodambakkam

Complaint Details
to whom so ever it may concern

I bought Micromax Canvas Knight A350 Black on 1/11/2014 at Balaji Mobiles, Valasaravakkam, Chennai. Bill No.6394. model code:SERMOB0431. not even a month from purchase the mobile stopped woking. I gave it for repair at micromax point at kodambakkam. Job sheet date 27/11/2014, & complaint no. S020251111413625657. Ist day Pushparaj the one at the front desk told me that battery was to be replaced & asked me to come after 2 day. He after 3 days called me & said its motherboard problem which needs replacement & will be done in a week. For past 2 weeks he says that motherboard is yet to come! I was completely dependanat on the smart phone based on which I was doing accessing my company emails & vital documents, but now i feel handicapped with negligent response from micromax that least cares for its consumers. I can also be reached at 9551082772(spouse's cell). pls do the needful so, i can get my mobile fixed or replaced with new one since It's hardly a month where micromax took a toll at my office routine!!
Thanks with an expectation
Gunasekaran

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