Complaint Details

Status	:	Closed
Complaint No	:	0037785/2014
Category	:	Banking
Date	:	18-12-2014
Subject Line	:	Non-disbursement of cash from ATM
Complainant	:	Non-disbursement of cash from ATM
Address	:	A1/303, Taj Enclave,Geeta Colony, Delhi
Complainee	:	Punjab National Bank
Address	:

Complaint Details
On 10th Sept 2014, I tried to withdraw money from PNB's ATM at Nirman Vihar Metro Station, Delhi but the ATM got hanged and I did not even enter the amount. But money was deducted from my account. I registered a complaint with Standard Chartered bank and they communicated with PNB and PNB said its a valid transaction. How can it be a valid transaction when I didn't receive the money. Again Standard Chartered bank tried contacting PNB for a detailed enquiry but PNB did not respond.

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