Complaint Details

Status	:	Resolved
Complaint No	:	0037786/2014
Category	:	Consumer Goods
Date	:	18-12-2014
Subject Line	:	Not responding to repeated service requests
Complainant	:	Niranjan Rao
Address	:	C-112, Surabhi Apartments, Ranka Road
Complainee	:	eureka forbes
Address	:

Complaint Details
I am writing about a frustrating experience that I have faced since 2012 on multiple products with Eureka Forbes.

1. About two months ago I tried to raise a service request for my Euro Detox air purifier product via chat on the company website. I was asked to call a helpline number. I subsequently raised a service request on this helpline. I was told someone will contact me. But not one contacted me for over two weeks.

2. I then went to the website and raised a new service request. The request number is 0079346630. However I got no response for weeks.

3. I then escalated the service request to Customer Care Executive Ms. Anu Kotian on the company website. I got no response.

4. I then escalated the service request to Head of Customer Care, Ms. Vinath Hegde. I got no response.

5. I then tried to bring the issue to the notice of Ombudsman, Ms. Asha Idnani, at +91 22 3044 9768, as listed on the company website. They deliberately either don't pick up the call or just disconnect the line. I called several times, but experienced the same.

Once again I am listing the details:
Product: Euroair Detox air purifier.
Service Request Number: 0079346630

Please make them respond to my calls/ticket.

Thanks and Regards,
Niranjan.

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