Complaint Details

Status	:	Closed
Complaint No	:	0037806/2014
Category	:	Service Provider
Date	:	21-12-2014
Subject Line	:	Reliance barred my number services after porting, i requested to port fromidea to reliance. all say your number can't work anymore, visited reliance
Complainant	:	Umesh Kumar Singh
Address	:	MB 35, shakkarpur, new delhi
Complainee	:	reliance telecom
Address	:

Complaint Details
Hi Sir/Ma'm,

Subject: Please help me get active my number, what I requested to port from Idea to Reliance, None help me

Was this my big mistake to join Reliance. I thought I was using good services with Reliance earlier. All denied me to use Reliance, But I opted, because my experience was good with Reliance.

I am really being helpless. No one is goonna help me out. I hope that I will be considered here.

I was a user of Idea network and was getting highly billing amount. I got your plans attractive.
I was using the 599 rs. plan with idea and my bill was going up to 1200 rs. minimum.

I requested to Reliance to get me 599 rs. plan.

I applied for MNP online from your official website, I left a query for MNP and got a call. On the phone conversation, I emailed my documents:

* PAN Card: BTSPS7879F
* Voter ID Card:
* Bank Statement of Current organisation:
* Employee Card Photostate (Front and Rear of Card): EMP ID - SS-060

One person come to me for address verification, he took a phoot of my company and I also submitted my documents to him (Hard copy of ducuments - voterid, pancard, bank statement and employee card).

My number got activated after 25 days.

I got a sim via corrier.

My number was actived on the same day of receiving.

After two days, my out going services was barred. I was started getting message "To resume service, plesae contact to reliance customer care".

I did contact to customer care, they suggested me to contact Reliance Store.

I visited Reliance Store at Laxmi Nagar New Delhi for 6 - 7 times with the same issue. At last they told me, It happened with you, because you're unluckey person.

Your number can't be activated anymore, because this number was activated on office address and only coorporate plans can be activated or you need to get no objection letter from your company.

You also have to contact to the person, to whom this SIM was purchased.

I got this number via online from your website.

I was my big mistake. I became the user of your website.

I am using this number for 2 and half years. This number is very important for me.

Please help me. I can close this number. Everyone is saying me to purchase a new number.

Please Please Please help me.

I beg you Sir/Ma'm

At last I had to purchase a number for communication that saturday 21st Dec 2014. I have been facing this issue for a week.

Please contact me either on 9582928089 or 9560939040
Regards,
Umesh Kumar Singh

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