Complaint Details

Status	:	Closed
Complaint No	:	0037832/2014
Category	:	Consumer Goods
Date	:	25-12-2014
Subject Line	:	Defective Product Sold By Motorola
Complainant	:	Imran
Address	:	NG Shelter, 704, Miraroad easet
Complainee	:	Motorola
Address	:

Complaint Details
I have purchased a mobile (Moto G 16 GB price - Rs.12000)on 09-08-2014. After 1 and half month there was a problem in speaker and i was not able to use the phone, i approached Motorola and they told me to get the phone repaired from the service center and i did so after 2 months again the speaker problem started and there is a display problem started and i am not able to use my phone. Again Motorola told me to get it repaired through their service center. Motorola people are not ready to except that the mobile is defective.

Why should i every month get my mobile repaired when i have paid a price for new product. and again i have submitted my mobile to their service center. I have requested Motorola to give me a new replacement for this defective product but after one week also they have not responded.

Details of service reference no are as follows

1. ZRV/MG/14/01195 DATED - 16-10-2014

2. ZRV/MG/14/02117 DATED - 15-12-2014

I am feeling cheated by Motorola, as i am not able to use my phone after paying full price of product.

Please Help - Regards

Replies