Complaint Details

Status	:	Closed
Complaint No	:	0037837/2014
Category	:	Others
Date	:	25-12-2014
Subject Line	:	Theft/Non delivery of Courier docket no.710343070.
Complainant	:	Nitin Kashyap
Address	:	Set No 301,Vivekananda Doctors Residence, Tanda
Complainee	:	OnDot Couriers and Cargo Limited,
Address	:	8/42 ,Kirti Nagar Industrial Area, New Delhi-110015

Complaint Details
I had booked a courier with the above company on 8th August 2014 from their Kangra outlet in Himachal Pradesh bearing the docket no.710343070.
Though the above consignment was booked on 8th August,2014 but inspite of more than four and half months having passed the courier was not delivered. Moreover I multiple times contacted the customer care no 01133588888 which unfortunately cannot be reached easily as most of the time the calls are unattended or simply bounced off from one extension to another and ultimately get disconnected. Whenever I made contact I was curtly told the matter would be looked into and they will get in touch. A complaint no 1272 was also assigned in August, but the courier was not delivered.. I was told on 19th August that the courier is with them and that they will deliver it the next day, however it was not delivered. I have reported the above matter to them, but despite all my pleadings they did not deliver the parcel which is highly unbusiness like. Several visits to their offices without any result has resulted in severe mental harassment and expenditure on my part as well as considerable loss as I had to be away from my work for the same many times to make these visits.On account of this I have suffered losses besides mental and physical harassment by customer executives and office managers who also abused me leading to humiliation and loss of reputation. I talked to Mr. Saurabh Dixit the VP, Ms Leena Roy CSD head, Mr. BS Sandhu GM, Mr Rajinder Vij besides Ms Laxmi, Mr Paramjeet Singh( ph nos 8377005393, 8377005396,8377005345,8377005343 and 9805930778) etc but to no avail.
From all this it is very clear that when contacted on 19th August the courier was with them and then they misplaced, stole or misappropriated the courier. Now all these numbers 8377005316, 8377005396,8377005345,8377005343 and 9805930778 have stopped responding to my calls and also I too have been through enough of their unprofessional and careless attitude. Besides causing financial loss owing to loss of the courier, I had to make innumerable visits to their offices involving considerable financial expenditure, making STD calls to innumerable officials, financial loss owing to time away from work to make the above visits to the tune of Rs.20000/ and also suffered abuse at the hands of the company officials causing me significant humiliation and loss of reputation. It has caused me considerable mental and physical harassment for the last so many days as I have been running after the courier company for the redressal of my complaint.

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