Complaint Details

Status	:	Closed
Complaint No	:	0037866/2014
Category	:	Service Provider
Date	:	29-12-2014
Subject Line	:	Defective Smartphone ELUGA-U
Complainant	:	Pradeep Rajput
Address	:	Radhanagar, Khadakpada,
Complainee	:	Panasonic India
Address	:	Panasonic India Private Limited

Complaint Details
Model : Panasonic Eluga U

IMEI/ESN 1 : 354023060136334
IMEI/ESN 2 : 354023060136342

In the last 50 days I have submitted this under warranty (purchased on 26.08.2014) handset to Panasonic service station THRICE. The same piece was returned after repair, but all the time same complaint of unstable Operating system, frequent restarts, frequent hangups continue. I have requested for 100% refund as the handset serves no purpose at all. The company (Panasonic) has a substandard product, very shoddy after sales service and the customer support team are never in a position to support.

First submission - 26.11.2012 jobsheet no. KJASPMH5301114K1657
second submission - 19.12.2014 jobsheet no. KJASPMH5301214K1915
third submission : 29.12.2014


every time the company returned the mobile handset after repairs claiming that the job is done, I have re-submitted the mobile within 24 hours for the same problem. Please help me in getting my money back.

Name - Pradeep Rajput contact no. 9594906598/ 7738796085

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