Complaint Details

Status	:	Closed
Complaint No	:	0037904/2015
Category	:	Others
Date	:	03-01-2015
Subject Line	:	Issue with 16+ orders - Escalation desk also unresponsive - Pending from 6+ months
Complainant	:	Parveen Dang
Address	:	Hadapsar, Pune
Complainee	:	Shopclues
Address	:

Complaint Details
I have placed "n" number of orders on Shopclues, and they have turned out to be the worst online shopping website and their customer support including Escalation desk is worst.

The day I received shipment, if there was any issue, I used to open a customer support ticket. They don;t respond for days and weeks. Don't speak to customer and do whatever they feel like. I have sent aropund 40+ mails to them as followups but they are just sleeping on all mails.
3 times different escalation desk managers contacted me but then with a false promise of resolution and then they just disappeared the next day. Nobody seem to take interest in resolving the complaint

Sometimes they deliver just partial order and mark order as completed and keep extra money with them. Sometimes they take orders and then keep our hard earned money for days and then just refund the money. In meanwhile they earn interest on our money (assume that lakhs of people are ordering from them, this sum is huge and interest is also huge)

Ranbir (Escalation manager) contacted me 2+ months ago and then just disappeared

Monica (Escalation manager) contacted me 20+ days back, and asked me to waste my time and efforts and put all issues in one excel sheet and send across. I did that the same day and I was promised resolution in 7 days. 3 weeks gone and with 4-5 reminders, she is not getting back with any resolution and not even replying to my mails.



Order # 15110031 - ticket number 892805 - Rs. 250 - Pending from 6.5 months
Order # 15481833 - ticket number 913774 - Rs. 53 - Pending from 6 months
Order # 15811141 - ticket number 918461 - Rs. 73 - Pending from 6 months
Order # 15866017 - ticket number 915983 - Rs. 73 - Pending from 6 months
Order # 15867225 - ticket number 915982 & ticket number 953608 - Rs. 53 - Pending from 6 months
Order # 16611719 - ticket number 953624 - Rs. 458 - Pending from 5.5 months
Order # 16631909 - ticket number 953621 - Rs. 500 - Pending from 5.5 months
Order # 17060017 - ticket number 964931 - Rs. 212 - Pending from 5.5 months
Order # 17853925 - ticket number 999928 - Rs. 212 - Pending from 5 months
Order # 20055281 - ticket number 1101399 - Rs. 476 - Pending from 4 months
Order # 23356201/23356205 - ticket number 1311059 - Rs. 950 - Pending from 2.5 months
Order # 23361325 & 23356213 - Ticket number 1316315 - Rs. 238 - Pending from 2.5 months
Order # 23356209 - Ticket number 1310343 - Rs. 825 - Pending from 2.5 months
Order # 24714927 - Ticket number 1316736 - Rs. 53 - Pending from 2.5 months
Order # 26410921 - Ticket Number 1472486 - Rs. 72 - Pending from 2 months
Order # 27970043 - Ticket Number 1539693 - Rs. 1410 - Pending from 1.5 months
Order # 30408057 - Ticket Number 1652026 - Rs. 463 - Pending from 1 months


They must clear all my issues and even compensate for the time they have harassed me and wasted bny time and efforts.

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