Complaint Details

Status	:	Closed
Complaint No	:	0037913/2015
Category	:	Telecom
Date	:	04-01-2015
Subject Line	:	Vodafone wrongly charging for customer on ISD Call as Rs2800 to unknown numbers
Complainant	:	selvam
Address	:	chennai
Complainee	:	vodafone chennai
Address	:	chennai

Complaint Details
Dear Sir,
I am a vodafone customer by my mobile connection 9884001932, recently i had been charged for rs2800 for the DEC 2014 bill dated on 20-12-20104.
(ISD charge 218911581139 for 28 mins on 20/11/14), So no such call has been dailed by me and and no need to call that number/more over i dont have
any contact with that number, Please refer my old history not even a single ISD call has not been dailed in my history. No friends/relatives in that country.

When i checked the same with customer care from 9884901917, on 04th jan 2015, around 11.02AM for 7mins54 secs call with customer care representative they understand and
agreed that its wrongly charged in dec 2014 bill and you can make complaint to RM team by calling 333 from my mobile number,Since today is sunday you cant make a call to them ,actually they work for weekdays so please call them on monday, as the customer representative informed to me.

But i tried to call that number and got response no such number is not in use. (333)

So Please revert the bill amount about this ISD call charge ASAP.

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