Complaint Details

Status	:	Closed
Complaint No	:	0037955/2015
Category	:	Consumer Goods
Date	:	09-01-2015
Subject Line	:	Camera problem - Not replacing the faulty handset
Complainant	:	Aakash Varshney
Address	:	B/403, BLDG 25, New Green Hill Society, New Mhada Complex, Malad (East), Mumbai
Complainee	:	Motorola Mobility India Pvd Ltd
Address	:

Complaint Details
Hi,

I have purchased Moto X 2013 from Flipkart in the month of May 2014. I found a problem in the mobile camera (Vertical lines visible under low light) for which I had complaint it to the Motorola customer care, Customer Reference number : 141117-014564 dated 17/11/2014. Initially they asked me to format the mobile and check if the problem is resolved, but the problem was not resolved. Then they asked me to visit the nearest Authorised service center. On their request I visited authorized service center of Motorola at PRODCON TECH SERVICES PVT LTD, Andheri East on 29/11/2014. There I was shocked to here from the engineer that he has come across 50 such cases and till now the problem is not resolved after changing the motherboard, display for the mobile. He told me that this problem cannot be resolved as it is a manufacturing defect.
Then I updated the customer care about this and also mailed them the report given by the engineer.
I asked the customer care to escalate this issue. Till now I havent received any update from the customer care about this problem and each time I call the customer care for updates, they just reply that our repair team and working on this issue and will update me. I also asked them for the replacement of my mobile as it is a manufacturing defect. To this they are not replying to my mails.

Request you to please take this issue on a priority and replace my faulty mobile.

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