Complaint Details

Status	:	Closed
Complaint No	:	0038005/2015
Category	:	Computers & Accessories
Date	:	15-01-2015
Subject Line	:	Very Poor Service during warranty period
Complainant	:	Christy Bastian
Address	:	#306(A), Pulli Lane Pettah P.O
Complainee	:	Dell
Address	:

Complaint Details
I have purchased a Dell Alienware M18 Laptop. The laptop is still in warranty. Recently it developed boot issues, for which the company has diagnosed it with a motherboard replacement. I have a next business day support with Dell, not only have they taken more than 2 weeks to ship the replacement motherboard, they shipped an old used faulty motherboard which worsened my laptops condition. Please intervene and help.

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