Complaint Details

Status	:	Closed
Complaint No	:	0038028/2015
Category	:	Consumer Goods
Date	:	20-01-2015
Subject Line	:	Not responding to customer requests
Complainant	:	Poor after sale customer service
Address	:	no7
Complainee	:	Panasonic india
Address	:

Complaint Details
I have purchased Panasonic (F62B3HRB 6.2 kg grey topload fully automatic washing machine
)washing machine in july 2014, i have few issues with the machine which i realised bit lately, machine is working fine but stains are not being removed from clothes. Stating the same reason i have raised a request for panasonic customer care with reference no:R030115015464 on jan 5 2015, till date panasonic people has not contacted me, i have cal'd them few times and they reply as

"we have few issues with our IT infrastructure as we are updating our systems, now we will arrange some one for you in 1-2 days"

i cal'd them thrice and got the same reply.

Please take it further to get it resolved.

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