Complaint Details

Status	:	Closed
Complaint No	:	0038045/2015
Category	:	Others
Date	:	22-01-2015
Subject Line	:	Freebie mentioned along with product not delivered by Snapdeal
Complainant	:	Gopal Krishna Garg
Address	:	2nd Floor, Bharat Sanchar Bhawan, Janpath, New Delhi
Complainee	:	Snapdeal.com
Address	:

Complaint Details
I have booked an order on dated 09-01-2015 for "Eveready 7W LED Light Combo Pack 2" on snapdeal (order No. 4353412944). In the key feature of product it was mentioned that "4 nos. of Eveready Ultima AA battery" are offered as freebie along with the product. However I have not received the freebies.

I mailed several times to Snapdeal regarding this. Today on dated 21-01-2015, they communicated that "this product doesn't contain any freebie as per our current records. If in-case you have confirmation email we would request you to kindly forward it to us for reference".

Simply just because, today may be if snapdeal is not offering any freebies, it does not hold good on the date i.e. 09-01-2015, wherein freebies was offered and I purchased the item after looking all this.

Now surprisingly, they are asking for the mail regarding freebies. Have any company ever sent mail to anyone regarding freebies mentioned along with the product details. Kindly see your records/ logs of your website etc. and find that in the key feature of the item, above was mentioned on dated 09-01-2015.

Hence snapdeal may be instructed to send the freebies as per the commitment they made during buying of the product from site on dated 09-01-2015.

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