Complaint Details

Status	:	Closed
Complaint No	:	0038135/2015
Category	:	Banking
Date	:	04-02-2015
Subject Line	:	poor and pathetic customer service from ICICI Bank
Complainant	:	poor and pathetic customer service from ICICI Bank
Address	:	chennai
Complainee	:	ICICI Bank
Address	:

Complaint Details
I am totally unhappy to see the poor and pathetic customer service from ICICI Bank.
Nothing has been done for reverting wrong transition which has happened. I am not getting any support from bank, ICIC is saying I have to take up with beneficiary IDBI and IDBI is telling I have to take up with initiating branch. I am a customer of ICICI and not IDBI
The wrong transition has happened because of malfunction in ICICI Internet banking site, which I have immediately informed in nearby branch. Also given written request.
This kind of non-customer centric response will surely impact your brand image.
My account Number 018201524366.
Transaction Date 19/01/2015
Transaction RemarksBIL/000709324345/NchgRs5.00STRs0.62
Withdrawal Amount (INR)19,005.62
Payee Account Number0717104000031222
Bank IFSC CodeIBKL0000717
Payee Bank NameIDBI BANK LTD.
Payee Bank BranchNO, 14TH EAST CROSS ST, GANDHI NAGAR,VELLORE-6
Payee Bank CityVELLORE
Account Type:Savings
Payee Bank Zip Code0
Payee Bank CountryINDIA

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