Complaint Details

Status	:	Closed
Complaint No	:	0038144/2015
Category	:	Travel
Date	:	06-02-2015
Subject Line	:	Error in cancelling wrong ait ticket
Complainant	:	Vandana Manghnani
Address	:	11, Prem Jeevan, Ceasar Road, Amboli, Andheri West, Mumbai.
Complainee	:	Makemytrip.com
Address	:

Complaint Details
My complaint ID 150113-036894 dated 13.1.2015.
My travel from Ahmedabad to Bangalore by Indigo flight 6E-153 of 18.1.2015 was wrongly cancelled by makemytrip instead of ticket of Bangalore - Ahmedabad by Air India flight of 16.1.2015, as requested by me.

I was assured by Mr. Danish on reference-id of telephone call 150113-046069 on 13.1.2015, that the matter would be set right. But I should in the meantime book another flight of Ahmedabad-Bangalore and the money would be refunded to me in few days.

Accordingly, I made a fresh booking on makemytrip booking ID NF7901940749439 on 13.1.2015, after speaking to Danish, and booked flight of Ahmedabad- Bangalore for 18.1.2015 for Rs.12,209/-. My original booking, which was wrongly cancelled by your staff was for Rs.3,768/-.

Please therefore, arrange to refund my fresh ticket price of Rs.12,209/-. And also refund of my ticket of Bangalore-Ahemdabad AIr-India flight of 16/17.1.2015, as requested originally.

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