Complaint Details

Status	:	Closed
Complaint No	:	0038156/2015
Category	:	Telecom
Date	:	08-02-2015
Subject Line	:	COMPLAIN AGAINST DE(INT)ALIPORE FOR NOT GIVING REBATE
Complainant	:	TRIPTI DULAL DAS AMIT K DAS
Address	:	37A/1 GOBINDA AUDDY ROAD.
Complainee	:	ALIPORE TELEPHONE EXCHANGE CALCUTTA TELEPHONES BSNL
Address	:	2 JUDGES COURT ROAD,ALIPORE,KOLKATA-700027

Complaint Details
COMPLAIN AGAINST DIVISIONAL ENGINEER (INDOOR) ALIPORE,ALIPORE TELEPHONE EXCHANGE,CALCUTTA TELEPHONES BSNL,2 JUDGES COURT ROAD,ALIPORE,KOLKATA-700027.
PH:91 33 24491010,FAX91 33 24491212

SIR,
WE HAD MADE THE FOLLOWING COMPLAIN TO BSNL FOR OUR BROADBAND WENT OUT OF ORDER,
COMPLAIN DATE:06 SEP 2012
COMPLAIN ATTENDED:24 SEP 2012
CLOSING DATE:05 OCT 2012
DOCKET NO:11595086684.
OUR BROADBAND NO- 033 24494883.
MY BROADBAND SERVICE WENT OUT OF ORDER & IT TOOK A VERY LONG TIME FOR BSNL TO ATTEND & REPAIR.SO WERE LIABLE TO GET REBATE.IN THIS CONNECTION OUR APPLICATION NO 15 DATED 02 MARCH 2013 FOR REBATE ADDRESSED TO THE DIVISIONAL ENGINEER ALIPORE [FULL DETAILS GIVEN ABOVE]HAS BEEN UNSOLVED TILL TODAY.THIS REBATE WE DID NOT GET TILL TODAY.MOREOVER THE APPLICATION HAS BEEN RECEIVED BY THE OFFICER HERSELF[NECESSARY PROOF HIGHLIGHTED GIVEN IN THE ATTACHMENT].
BUT THE OFFICER DID NOT DO THE JOB,IN THIS CONNECTION MY SON WENT TO THEIR OFFICE MULTIPLE NO OF TIMES & ONLY USELESS EXCUSES WE GOT ONLY WITH SEVERE HARASHMENT.
MOREOVER THEY THEMSELVES ARE NOT BELIEVING THEIR OWN COMPANY PREMISES VISIT REPORT HAVING SERIAL NO 15492[THIS IS ATTACHED IN ATTACHMENTS].THEY ARE NOT WILLING TOSEE THIS. IT CLEARLY SHOWS THAT THEY HAD VERY LATE ATTENDED OUR COMPLAIN.THEY ARE INTENTIONALLY OVERLOOKING THEIR OWN REPORT.AND SNATCHING OUR HARD EARNED MONEY BY FOUL BUSINESS TRICK FOR NOT PROVIDING 18 DAYS REBATE.AS A CUSTOMER WE ARE LIABLE TO GET REBATE [NECESSARY PROOF BELOW].WE WANT THE REBATE QUICKLY.

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