Complaint Details

Status	:	Closed
Complaint No	:	0038187/2015
Category	:	Telecom
Date	:	12-02-2015
Subject Line	:	Vodafone Generated Wrong Bill Using Monthly Rental Plan Rs. 105/- and Received Bill of Rs. 4141/-
Complainant	:	Vodafone India
Address	:	E Block, Ghazipur Village, New Delhi
Complainee	:	Vodafone India
Address	:	New Delhi, Delhi

Complaint Details
Note: Using Monthly Rental Plan Rs. 105/- and Received Bill of Rs. 4141/- Creadit Limit was only Rs. 500/-
I am Sunil Vishwakarma using Mobile no. 9999438376, I got offers from Vodafone, Micromax A350 of 3G 2GB data with handset. Rarely I use the internet on my mobile because in office, we are not allowed to use handset. On Saturday I have spoken to Vodafone customer care executive regarding my data consume and he informed me that I can use data 1136 MB approx and I myself check with this code *111*5*1# and it shows the same data balance information.
On Sunday entire day did not use my mobile and in the evening when I checked my mobile and got message that I have consumed data beyond my credit limit. Every hour 200MB data getting consumed. They created unbilled amount Rs. 11699/- Dear sir kindly check how is that possible without using the phone how data get consumed.

When I received my bill of Rs. 4141/- I found that unnecessary services had been activated on my mobile no. without my request and confirmation. They are continually harassing me from 4th or 5th Jan-2015. Thousand times I explained everything through mails, calls and social media using twitter, even my times I sent mail to Vodafone CEO Mr. Marten Pieters and corporate head Mr. Ajai, Mr. Nishant, Mr. Vishal and Mr. Gautam, Shweta Gursahani but no resolution.
Till the date issue did not get resolved and they keep continue harassing me.
Please Help me.... Please Help me.... Please Help me...

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