Complaint Details

Status	:	Closed
Complaint No	:	0038194/2015
Category	:	Service Provider
Date	:	13-02-2015
Subject Line	:	phone servicing
Complainant	:	VISHAL NIKAM
Address	:	105, MM PATIL, 1ST FLOOR, DEVI AASHIRWAD, CHS LTD, NEHRU ROAD, DOMBIVILI EAST
Complainee	:	micromax service centre
Address	:	m/s media enterprises, shop no-4, ground floor, deo shankar, chs ltd, tai pongle chowk, acharya, dombivili east

Complaint Details
I HAD SUBMITTED MY MOBILE AT MICROMAX SERVICE CENTRE ON 28.08.14, I WAS TOLD IT HAS GOT SOME NETWORK PROBLEM, AFTER 15 DAYS I GOT A CALL FROM THE SERVICE CENTRE INFORMING ME THAT MY MOBILE IS READY, COME AND COLLECT. BUT TO MY AMUSEMENT WHEN I WENT THERE AND CHECKED MY MOBILE HANDSET, THEY HAD SPOILED THE DISPLAY WHICH WAS PERFECT AT THE DAY OF SUBMISSION. SO SEEING THAT THE EXECUTIVES KEPT THE MOBILE AND ASSURED ME A SERVICE AGAIN TO CORRECT THE DISPLAY, IT’S ALMOST 3 TO 4 MONTHS SINCE THEN. complain no/ JOB SHEET NO: W030399-0814-11617277

I HAVE BEEN CALLING THEM OFTEN AND ASKING ABOUT THE STATUS OF REPAIR, THEY ARE NOT RECEIVING MY CALL EITHER GIVING A STATUS REPLY, IT HAS BEEN A TREACHEROUS WAY FOR ME TO SOLVE THIS PROBLEM WHICH WAS MINOR INITIALLY AND THEY MADE IT WORSE BY DAMAGING THE DISPLAY, NOW I HAVE TO INCUR HEAVY TRAVELLING CHARGES TO VISIT THEM AND I AM SAD MENTALLY, ITS A TRAUMA FOR ME AS I AM A WORKING MAN. EVEN IF I VISIT THEM THEY ARE RUDE TO ME AND THEY DONT GIVE ME A CORRECT ANSWER WHICH IS DISGUSTING. PLEASE HELP ME SOLVE THIS PROBLEM FOR WHICH I WILL BE GRATEFUL.

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