Complaint Details

Status	:	Closed
Complaint No	:	0005514/2013
Category	:	Telecom
Date	:	21-07-2013
Subject Line	:	Airtel cheating people
Complainant	:	arpan das
Address	:	52 Baikunthapur Road, P.O.- Rajpur, P.S.- Sonarpur, 24 PGS(S), Kolkata- 700149
Complainee	:	Airtel
Address	:	Bharti Cresent, 1, Nelson Mandela Road,,Vasant Kunj, New Delhi Delhi 110070

Complaint Details
I recharged Airtel 2g internet pack of Rs. 22 on 18th July,2013 from kolkata circle. According to their website the benefit was 150 MB facebook usage+50 MB other usage. But after recharging online through their primary website, I found that only 5 MB other data was given. When inquired at customer care centre they were not cooperative at all. They tried to bypass their fault and told that they have changed their plan ( their primary website still showing 50 MB as on 21st july,2013) with effective to various dates. Clearly they were just trying to make a fool of the customer. Someone explained that I have already used 50 MB,but when i told firmly that I didn't, someone suggested that plan has been changed internally. How they can change an existing plan without showing it to their main website?? I mean when a customer is recharging online he sees what is package rate from their website and then they recharge it. After recharging he comes to know that he will get reduced benefit as the plan has changed without mentioning anything during recharging. It's straightforward cheating. Its like you ordered and paid for 50 kg rice but when they delivered, they delivered only 5 kg stating that their rate has changed. How can this happen?? I am registering this complain to resolve the issue and help similar customers like me who has been cheated by the company.The amount may be small but in principal telecom company like airtel is cheating common man like this. I am attaching a screenshot of their offer page as captured on 21st July,2013.

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